Privacy- en cookieverklaring Van der Heijde Kantoorvakhandel

November 14, 2019

Privacy-sensitive data, or personal data, is processed through our online store. Van der Heijde Kantoorvakhandel considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us.

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that we:

- clearly specify our purposes before we process personal data, via this privacy statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first seek your explicit consent to process your personal data in cases where your consent is required;
- Take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
- respect your right to provide access to, correct or delete your personal data at your request.

Van der Heijde Kantoorvakhandel is the data controller. In this privacy statement we explain which personal data we collect and use and for what purpose at We recommend that you read it carefully.

If you have any questions, or want to know exactly what we track about you, please contact Van der Heijde Kantoorvakhandel.

Order processing
When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company.

For this we use your e-mail address, phone number, ip address, billing address, naw data and payment information. We need these because of the contract we make with you. We keep this information until your order is completed. We retain certain customer data for longer in connection with the legal tax retention obligation.

Provision to third parties We cooperate with certain companies, which may receive your personal data mentioned above from us.

Your Account
Certain areas of our web store require you to register first. You must then provide information about yourself and choose a username. With that, we create an account, which you can log into with that username and a password of your choosing.

To do this, we use your email address, ip address and naw information. We do this based on your consent. We keep this information until you cancel the account.

We keep this information so that you do not have to fill it in again and again and so that we can contact you in connection with the performance of the agreement. You can edit information through your account whenever you want.

Providing to Third Parties We work with certain companies, which may receive your personal data mentioned above from us.

Contact form and Newsletter
With the contact form you can ask us questions or make requests.

For this we use your name and address, telephone number and e-mail address. We need these because of the contract we make with you. We keep this information until we are sure you are satisfied with our response and for three months thereafter. This allows us to easily grab the information when we have follow-up questions. It also allows us to train our customer service to become even better.

We offer a newsletter through which we want to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Through your account you can also communicate this.

Your e-mail address will only be added to the list of subscribers with your permission. This data will be kept until you cancel the subscription.

Provision to third parties We cooperate with certain companies, which may receive your personal data mentioned above from us.

Statistics and profiling
We keep statistics on the use of our online store With these statistics, we improve our online store to show only relevant information, for example. We may combine your personal data to learn more about you. Of course, we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we will use your ip-address and e-mail address. We have a legitimate interest in this. We keep this information for three months.

Providing to third parties We cooperate with certain companies, which may receive your personal data mentioned above from us.

We would like to send you advertising about offers and new products or services. We do this:

  • by e-mail

You can object to this advertising at any time. Each e-mail contains an unsubscribe link. Through your account you can also pass this on.

Location Data
If necessary for the service, we may collect location data (GPS) from you. Your permission for this is requested at the time.

Also, this (location) data may be stored and processed by the provider of, for example, the navigation/mapping software, such as Google Maps, but the data may also be used by, for example, Google or Apple themselves. We have no control over this. So always read the privacy statements of the respective provider.

Our web store displays general advertisements. Here we do not keep any personal data, so we do not find out if you like them.

Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data under any circumstances to other companies or institutions, except if we are legally obliged to do so (for example if the police demands it in case of suspected crime).

We keep statistics on the use of our web store

Our store uses cookies. Cookies are small files where we can store information so that you don't have to fill it in again. But they also allow us to see that you are visiting us again.

When you visit our web store for the first time, we show a message explaining cookies. Here we will ask for your agreement to the use of these cookies.

You can disable the placing of cookies through your browser, but some things of our web store will then no longer work properly.

We have made agreements with other companies that place cookies. However, we do not have full control over what they do with the cookies. Please read their privacy statements. (Note: these may change regularly)

Google Analytics
We use Google Analytics to track how visitors use our online store. We have a processing agreement with Google. This contains strict agreements about what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security of personal data is very important to us. In order to protect your privacy, we take the following measures:

- Access to personal data is protected with a user name and password
- Access to personal data is protected by a user name and a login token
- We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you input personal information
- We keep logs of all requests for personal information

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will also do our best to announce changes separately.

Inspection, modification and deletion of your data
If you have questions or want to know what personal data we have about you, you can always contact us. Please see the contact details below.

You have the following rights:

  • get an explanation of what personal data we hold and what we do with it
  • access the exact personal data we hold
  • To have errors corrected
  • to have outdated personal data removed
  • to withdraw consent
  • object to a particular use

Please make sure that you always clearly identify who you are so that we can be sure that we are not modifying or deleting data belonging to the wrong person.

Filing a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.

Contact details
Van der Heijde Kantoorvakhandel

Daalderweg 27

1507DS Zaandam